Nokia looks beyond handsets

Two days to Christmas, on an unusually warm afternoon in the capital, management guru Ram Charan is pacing a large conference hall at a Radisson hotel in south Delhi. His audience, the most successful consumer sales force in the country, some 250 sales and marketing people from Nokia, each key to the e4 billion, or Rs 22,700 crore, annual revenues the world's biggest phone maker counts from India.